FAQs
Check below for quick, easy answers to the most popular questions from our customers.
User's FAQ
Does it burn or feel warm while using it?
You may feel a mild to warm sensation during use of the device, depending on your sensitivity, but at no point will the device feel like it's burning, nor will it leave marks on your skin after use.
How soon can I see the results?
Depending on your skin type, you may see results from the first session. Please note that ultrasound works on different layers of the skin, so the results may become more visible several days after use.
Our technology is designed for long-term results by working on the deeper layers. Regular use is recommended for lasting results and significant improvements.
Can we use it every day?
It can be used with several programs during the same day. We recommend starting with the Lymphatic Drainage program and then choosing the program you prefer. In any case, you can use the selected program directly, which usually lasts between 12 and 15 minutes.
It can be used every day, as it doesn’t cause any damage, marks, or pain. However, our recommendation is to use it on the same area 3 to 4 times a week
Usage Recommendations for Our Products
What is the best product to use with Estella?
Here are three approached as far as medium goes.
01. Fundamentally and ideally, water is the best medium material for transferring ultrasonic wave into the skin. Since water cannot be hold on the surface of your skin, we recommend gel type that has moisture in high percentage. In general, aloe gel showed better experience compared to normal gels used in the hospitals. As we know, aloe gel does not need to be cleaned compared to normal gels.
02. On the other aspect, since ultrasound has effects in boosting absorbance of nutrition, we tell it is also good to use serum type gels as well. In this case transfer rate will drop but you get better absorbance as a trade off. This is what we have developed in the past. For trouble skin, acne and so on…
03. For any convenience matter, we also recommend to do SkinLinks while putting the mask pack on your face. This saves time and it is convenient in terms of no need to add moisture gels each time. This is our prefered method.😊
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配送
我的订单什么时候会送达？
我们使用FedEx和DHL进行快速的门到门配送。由于我们向全球任何国家发货，因此目前无法提供确切的配送时间。不过，一旦包裹发货，我们将提供预计的配送日期和跟踪号码。
运费是多少？
我们所有的配送都是免费的，无论您身处何地。
我可以跟踪我的订单吗？
一旦包裹发货，您将收到一个跟踪号码，您可以用它来跟踪包裹的运输进度。